It sounds as amazing as it is!
Our Enterprise PNM is unique in the industry for how robust and feature rich it is. Nimble This has spent years optimizing this technology for cable operator’s systems with amazing results. The summary being a drastic reduction in maintenance costs and significantly improved operational efficiencies. For additional product suite information check out Nimble This PNM suite.
What is PNM technology, and how is it beneficial for cable operators and subscribers?
PNM (Proactive Network Maintenance) technology is an advanced software application that helps cable operators to identify and troubleshoot network impairments before they cause subscriber interruptions. PNM technology uses mapping technology to locate impairments fast and allows cable operators to fix the issues proactively. PNM technology is very effective in identifying in-home or outside plant impairments before they impact operations and subscribers.
PNM technology is beneficial for cable operators and subscribers in many ways. It results in a significant reduction in maintenance costs, improved operational efficiencies, and better cable video and high-speed data services for subscribers. It offers a big payback, is easy to use, and has KPI-ready built-in dashboards, so management can see the return on their investment. PNM technology also improves workforce efficiency, reduces customer complaints, and helps improve subscriber quality of experience (QoE). Every cable modem becomes a powerful troubleshooting device, reducing the truck roll rates, and improving overall plant health. Furthermore, PNM technology offers a wealth of knowledge at the user’s fingertips in an easy-to-use application from their desktop, tablet, or smartphone.
PNM technology is also beneficial for DOCSIS devices. It helps ISPs manage the growing number of DOCSIS devices on their networks and provides graphical and report-driven visibility of the DOCSIS devices on the network. It shows their status within the network on a map with multiple color indicators, making it easy for a technician to understand. PNM technology enables cable operators to detect and fix impairments quickly, ensuring the high reliability of their networks.
Map It! Find Impairments Fast using Mapping Technology
The use of mapping technology in combination with subscriber address information and geo-location services can be an effective tool for cable operators to quickly identify and locate impairments in their network. By plotting cable modems on a map and marking them with red, yellow, and green to indicate the severity of the impairment, operators can quickly and easily pinpoint trouble locations and their associated impairments.
This approach can also help to improve workforce efficiency and subscriber quality of experience (QoE) by providing operators with a visual representation of the intersection of the impairment with their plant. This allows them to more efficiently allocate resources to address the issue and improve the overall network performance.
Proactive network maintenance (PNM) is another tool that cable operators can use to improve their bottom line and market share. By identifying and addressing potential issues before they cause service disruptions or impairments, PNM can help to reduce OPEX and improve network reliability. PNM has been adopted by operators of all sizes globally, and has become an essential tool in the industry for many operators.
Cable operators face increasing demands on their network, and must strive to meet those demands while also improving QoE and reducing OPEX. Mapping technology and PNM are two tools that can help operators achieve these goals and improve their competitiveness in the market.
Proactive network maintenance (PNM) is a tool used by cable operators to improve the quality of experience (QoE) for subscribers and streamline operations, which in turn can improve the bottom line and market share. PNM has been adopted by cable operators of all sizes globally and is considered an essential tool in the industry. The demands on networks are increasing, and to remain competitive, they must meet the high demands of QoE while reducing operating expenses (OPEX). Nimble This’ PNM is designed to meet these demands by providing a high level of network reliability. While there may be some doubters, PNM has been proven to provide great results for cable operators.
Nimble This PNM fast facts:
The use of Proactive Network Maintenance (PNM) has resulted in significant benefits for MSOs (Multiple System Operators) in terms of decreased Truck Roll rates, increase in overall plant health, and significant drop in customer complaints. The PNM system allows for the identification of in-house problems such as loose connectors, reverse splitters, and bad wiring.
In the first 60 days of using PNM, there was a 50% decrease in repeat calls, resulting in cost savings of $6-$9 per call and $75 per truck roll. One major MSO reported 6400 plant faults being detected, confirmed, and fixed over an 18-month period. Additionally, spikes in summer-time calls decreased due to plant issues being fixed.
- MSOs have experienced significant decreases in Truck Roll rates by using PNM
- Increase in overall plant health
- Experience significant drop in customer complaints by 25%. Using PNM system
- PNM lets you identify in house problems such as loose connectors, reverse splitters, bad wiring
- First 60 days of use 50% decrease in repeat calls. $6-$9 a call and $75 a truck roll
- Major MSO – 18 months’ experience 6400 plant faults detected, confirmed, and fixed
- Spikes in summer-time calls decrease due to plant issues being fixed
Nimble This PNM allows cable operators to improve the maintenance and troubleshooting of their networks by leveraging the data from their cable modems. By using Proactive Network Maintenance (PNM) and other technologies, the system can locate upstream and downstream impairments, reduce summertime spikes, and ultimately reduce maintenance costs and outages. By using the data from the cable modems, the system can pinpoint network impairments and locate upstream impairments, such as micro-reflections and group delay. This can lead to faster resolution times and increased customer satisfaction.
- Every Cable Modem is now a Powerful Troubleshooting Device
- Locate Upstream and Downstream Impairments
- Reduce Summertime Spikes
- Reduce Maintenance Costs and Outages
- Save Money, Time & Increase Customer Satisfaction
- Pinpoint Network Impairments
- Harness the Power of CM EQ Coefficients
- Know Your Upstream Frequency Response
- Determine if You Have Micro-Reflections & Group Delay
- Know Where the Upstream Impairments Are Located
Benefits of DOCSIS Proactive Network Maintenance
- Early Detection of Network Impairments: DOCSIS Proactive Network Maintenance allows cable operators to detect network impairments before they become serious enough to impact subscribers. This helps to reduce downtime and improves overall network reliability.
- Improved Subscriber Experience: By proactively detecting and fixing network impairments, DOCSIS Proactive Network Maintenance helps to ensure a better quality of experience for subscribers. This can lead to increased customer satisfaction and loyalty.
- Reduced Truck Rolls: With the ability to detect and diagnose network impairments remotely, DOCSIS Proactive Network Maintenance can help to reduce the need for truck rolls and on-site technician visits. This can lead to significant cost savings for cable operators.
- Increased Operational Efficiency: DOCSIS Proactive Network Maintenance provides cable operators with a clear, graphical view of their network, making it easier to identify and troubleshoot issues. This can help to streamline operations and improve overall efficiency.
- Better Network Planning: By providing detailed information on the performance of DOCSIS devices on the network, DOCSIS Proactive Network Maintenance can help cable operators to plan upgrades and expansions more effectively. This can lead to a more efficient use of resources and improved network performance.
PNM – “An ounce of prevention is worth a pound of cure” – Ben Franklin
Why be reactive if you can be proactive? You are absolutely right!
Being proactive and preventing impairments is always better than dealing with them once they arise. In addition to being less expensive, it also leads to a better customer experience and higher satisfaction. By implementing a Proactive Network Maintenance program, cable operators can not only reduce troubleshooting costs but also streamline operations, automate troubleshooting solutions, and gather valuable data that can help them improve their network and ultimately, their bottom line. The many tools available within Nimble This DOCSIS Proactive Network Maintenance provide cable operators with a dependable way to monitor and optimize their networks, ensuring a high level of reliability and QoE for their subscribers.
- Preventative measures are less expensive than dealing with impairments once they arise
- Troubleshooting Wi-Fi impairments consumes a significant number of man hours for both CSRs and cable technicians
- Implementing a Proactive Network Maintenance program can drop troubleshooting costs, standardize data collection, and automate troubleshooting solutions
- Proactive Network Maintenance provides management with a vast amount of actionable network impairment data
- Nimble This DOCSIS Proactive Network Maintenance offers tools and KPIs that help lower costs and drive subscriber QoE.
Find our mobile app! Be sure to download our PNM app for iOS and Android devices
With the app you have access to downstream and upstream spectral analysis, RxMER, cable modem installation (CM Installer), geo-coding of cable modems, cable modem look up using the devices built-in GPS and more!
Download your free app using the links below:
